Professionalism will be a key value for Shalom staff. Professionalism includes awareness amongst staff about the operating environment to be able to respond to the varying needs of the clients. It also includes enhanced efficiency and punctuality in providing financial services to members.

Team work refers to the team spirit, unity and commitment within the team, which would lead to higher staff retention rates. Shalom will also create a pleasant working environment, which would promote feeling of belongingness and commitment to the institution. Team work also expected to develop a sense of responsibility and accountability within the team.

Client Orientation will be the cornerstone of Shalom’s strategy. This would require development of empathy for clients and sensitivity to understand client needs and provide services for them.